Privacy Policy

1. Introduction

Welcome to Crystal Commute. We understand that your privacy is important. This Privacy Policy explains how Crystal Commute ("we," "us," or "our") collects, uses, discloses, and protects your information when you visit our website at crystalcommute.com, use our services, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you, including:

• Personal Data: When you purchase an e-bike, rent an e-bike, schedule a service, or contact us, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to: Name, Email Address, Phone Number, Billing Address, Shipping Address, and Payment Information.
• Usage Data: We may also collect information on how our website is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

3. How We Use Your Information

Crystal Commute uses the collected data for various purposes:

• To provide and maintain our Service, including e-bike sales, rentals, and repair.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our Service.
• To monitor the usage of our Service.
• To detect, prevent, and address technical issues.
• To fulfill any other purpose for which you provide it.

4. Disclosure of Your Information

We may disclose your personal information in various situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: Crystal Commute may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of Crystal Commute, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, protect against legal liability.
• Business Transaction: If Crystal Commute is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain data protection rights, including the right to:

• Access, update, or delete the information we have on you.
• Object to our processing of your Personal Data.
• Request that we restrict the processing of your Personal Data.
• Request a copy of your Personal Data in a structured, machine-readable, and commonly used format.
• Withdraw your consent at any time where Crystal Commute relied on your consent to process your personal information.

To exercise any of these rights, please contact us at info@crystalcommute.com.

7. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.